Delivery and Payment Terms
The delivery of products ordered in the shop generally takes place via prepayment (payment options: bank transfer, credit card, or Paypal). For all physical products, we charge weight-dependent shipping costs starting from 5.95 euros. The exact shipping costs for a delivery will be displayed after entering the delivery address. Electronic books, written materials such as nutrition tables, and MP3 audio files will be delivered by email or download link upon receipt of payment and, of course, are free of shipping costs.
For download items such as e-books or audio meditations, after confirmed payment, you will receive an email with corresponding links through which the items can be downloaded directly. Smaller written materials such as nutrition tables or 5-element constellations are created within three working days. For larger evaluations such as horoscopes or nutritional consultations, we usually require approximately 3-8 working days. The evaluations are sent by email as PDFs. Shipped products such as dietary supplements or books will be dispatched as soon as possible.
General Terms and Conditions
We deliver within the legal requirements, which include a 2-week return policy for physical products. Opened dietary supplements are excluded from this.
Revocation Instruction
Right of Withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, take(s) possession of the goods. To exercise your right of withdrawal, you must inform Roger Keller, Beergartenstr. 16, 35321 Laubach, by means of a clear statement (e.g., a letter sent by post or an email to shop@5-elemente.org) of your decision to withdraw from this contract. You can download a sample withdrawal form here, although its use is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal If you withdraw from this contract, we will reimburse you for all payments we have received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Sample Withdrawal Form
(If you want to withdraw from the contract, please fill out this form and return it.) To: Roger Keller, Beergartenstr. 16, 35321 Laubach
I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/ the provision of the following service ():
Ordered on ()/received on ():
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only if communicated on paper):
Date:
(*) Delete as appropriate.
The European Commission provides a platform for online dispute resolution (ODR), which is accessible at https://ec.europa.eu/consumers/odr. We are neither obligated nor willing to participate in a dispute settlement procedure before a consumer arbitration board.
